Shipping policy

At The Aegean Aviary, we strive to provide you with a seamless shopping experience, including a transparent and efficient shipping process. Please read our shipping policy to understand how we handle the delivery of your orders.

Order Processing:

  • Once you place an order, our team works diligently to process and prepare it for shipment.
  • Orders are typically processed within 1-2 business days (excluding weekends and holidays).

Shipping Method:

  • We offer Standard, Priority and Express shipping for most orders.
  • Please note that shipping costs and delivery times may vary based on your location.

Shipping Times:

  • Standard Shipping: Estimated delivery within approximately 7-14 business days.
  • Priority Shipping: Estimated delivery within approximately 3-5 business days.
  • Express Shipping: Estimated delivery within approximately 1-2 business days.
  • Delivery times may be subject to unforeseen delays caused by weather, carrier issues, or other circumstances beyond our control.

Shipping Rates:

  • Shipping rates are calculated based on the weight, dimensions, and destination of your order.
  • You can view the shipping cost during the checkout process before finalizing your purchase.

Order Tracking:

  • Once your order ships, you will receive a confirmation email with tracking information.
  • You can track your order's progress and estimated delivery date using the provided tracking number.

Shipping Restrictions:

  • We currently only ship to addresses within the United States.
  • Some products may have specific shipping restrictions due to their size, weight, or contents. Please review the product description for any such restrictions.

Multiple Shipments:

  • If your order contains items from multiple suppliers or warehouses, it may arrive in separate shipments to ensure the fastest delivery for each product.

Address Accuracy:

  • Please ensure your shipping address is accurate and complete to prevent delivery issues. We are not responsible for lost or delayed shipments due to incorrect addresses.

Undeliverable Packages:

  • In the event that a package is returned to us as undeliverable (e.g., incorrect address), we will attempt to contact you for a corrected address and may charge a reshipping fee.

Damaged or Lost Shipments:

  • If your order arrives damaged or is lost during transit, please contact our customer support team immediately. We will work to resolve the issue and arrange for a replacement or refund, as applicable.

Shipping Fees:

  • Shipping fees are non-refundable unless we have made an error in processing or delivering your order.

Thank you for choosing The Aegean Aviary. If you have any questions or require assistance with your order, please don't hesitate to contact our customer support team at support@aegeanaviary.com. We are here to ensure your shopping experience is exceptional.